Mbi96 Privacy Policy – Protection of Your Personal Data in Malaysia

Mbi96 collects various categories of information to ensure the platform operates smoothly and to deliver the best possible experience to Malaysian players. The following are the types of information we collect:

Personal information collected by MBI96 is used solely for the following purposes related to the operation of our platform and services:

• Account Management: Creating, maintaining and managing your mbi96 account, including identity verification and account authentication.
• Transaction Processing: Processing all deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, as well as processing withdrawals to your Malaysian bank account.
• Fraud Detection and Security: Monitoring account activity to detect and prevent unauthorised access, fraud, money laundering, and violations of our terms of use.
• Customer Service: Addressing enquiries, resolving disputes, and providing you with technical support in Bahasa Melayu.
• Service Communications: Sends important account-related notifications such as transaction confirmations, security updates, and changes to terms.
• Marketing Communications (with consent): Sending information about mbi96 promotions, bonuses, VIP programmes, and special offers — only where you have consented to receive such communications.
• Platform Improvement: Analysing usage patterns to improve the functionality, design and overall user experience of the mbi96 platform.
• Legal Compliance: To fulfil legal obligations under applicable Malaysian law, including PDPA 2010.

Mbi96 does not sell or rent your personal data to any third party for marketing purposes. However, there are limited circumstances in which we may need to share your information:

• Payment Service Providers: Transaction information is shared with Malaysian payment providers (such as Touch 'n Go, GrabPay, DuitNow, and Malaysian banks via FPX) solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Minimal technical data is shared with licensed game providers solely to ensure game integrity and functionality. None of your personal identifying information is disclosed.
• Identity Verification Services: Licensed KYC providers that assist in verifying user identities to meet Malaysian legal compliance requirements.
• Legal Authorities: If required by a court order, Malaysian law enforcement agencies, or legitimate government regulations, mbi96 will disclose the necessary information in accordance with such legal demands.
• Business Transfer: In the event of a merger or acquisition involving mbi96, user data may be transferred to the new entity, which will be bound by an equivalent or stricter privacy policy.

In all of the above data-sharing instances, mbi96 ensures that the receiving party is bound by strict confidentiality obligations and uses the data solely for the specified purpose.

Mbi96 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, misuse, loss, or destruction:

• 256-bit SSL Encryption: All data communications between your browser and mbi96 servers are encrypted using 256-bit TLS/SSL protocol — the same encryption technology used by Maybank, CIMB and Malaysia's leading financial institutions.
• Two-Factor Authentication (2FA): An additional security layer is available for all mbi96 accounts. We strongly encourage all members to enable 2FA in their account settings.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity or security threats.
• Access Control: Only authorised mbi96 personnel with a legitimate business need may access user data, and all such access is subject to strict controls and audit logs.
• Regular Security Testing: mbi96 conducts regular penetration testing and security audits by independent third parties to identify and address system vulnerabilities.
• Secure Data Backup: Your data is regularly backed up to a secure, separate location to prevent data loss due to technical failure.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and mbi96's privacy policy, you have the following rights regarding your personal data:

Mbi96 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage your cookie settings through your web browser or via the privacy settings panel within your mbi96 account. Please note that disabling essential cookies may affect the overall functionality of the platform.

Mbi96 retains your personal data only for as long as necessary for the purpose it was collected, or as required under applicable Malaysian law:

• Active Account Data: For the duration your account remains active and for 7 years following account closure, in order to meet legal and audit requirements.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's financial regulations and PDPA requirements.
• Communication Records (email, chat): Retained for 3 years from the date of the last communication.
• Security & Audit Logs: Retained for 3 years for security investigation and compliance verification purposes.
• Analytics and Statistical Data: Anonymised data (with no personal identifiers) may be retained indefinitely for platform improvement purposes.

When data is no longer needed and there is no legal obligation to retain it, mbi96 will securely delete or anonymise the data using methods that meet industry-standard practices.

Should mbi96 discover that we have collected personal data from an individual under the age of 18 without proper verification, we will:

• Immediately closing the account in question.
• Promptly deleting all associated personal data.
• Cancelling all associated transactions and refunding any valid deposit funds.
• Reporting the incident to the relevant authorities in Malaysia where deemed necessary.

If you become aware that a person under the age of 18 has registered on mbi96, please contact us immediately at support@mbi96.ws so that we may take the appropriate action.

Mbi96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, Malaysian legal requirements, or improvements in user data protection.

• Any amendments to this policy will be published on this page with a new "Updated" date.
• For significant amendments that affect your privacy rights, mbi96 will send a notification via email or an in-platform notice at least 14 days before the changes take effect.
• Your continued use of the mbi96 platform after any amendments take effect will be considered as your acceptance of the revised policy.
• We recommend that you review this page periodically to stay informed of our current privacy policy.

Last updated: 1 January 2026.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels: